Questions Answered in full
Common questions
All the answers are below. If yours is not there, our team is ready to help.
Pricing & plans
Is Catatku free?
Yes, forever, with no ads, unlimited transactions. The Premium and Pro accounts are only there if you need more.
Is this a subscription that renews itself?
No. The Premium account is one payment covering a year with nothing billed automatically the year after, the Pro account is one payment for life. You can upgrade from Premium to Pro any time while your Premium account is still active, just by paying the difference.
What is the difference between the Premium and Pro accounts?
The Premium account removes every count limit except bookkeeping, and unlocks full history, category management, unlimited export, cloud backup, attachments and the biometric lock, on one device. The Pro account includes all of that plus unlimited separate books, real-time sync across 5 devices, active for life, and the ability to buy the WhatsApp Assistant.
I am on the Premium account and want the Pro account. Do I pay full price again?
No. You just pay Rp 149,000 more, while your Premium account is still active.
Using it
Can I use it without internet?
Yes, completely. Syncing picks back up once you're back online.
How many devices can I use?
The Pro account covers up to 5 devices at once, synced in real time. The Premium account covers 1 active device. You can still sign in on other devices, but not in real time. The Free account covers 1 device.
Can my partner and I share it?
Yes, with the Pro account: sign in to the same account on both devices and the data syncs in real time. If you use the WhatsApp Assistant, one plan covers 2 numbers, so you can both log from your own WhatsApp.
Can I share my account with someone else (multi-user) and set their access permissions?
No, it cannot. Catatku has no feature for sharing an account or setting other users’ permissions. To use it on another device, just sign in with the same email.
What are separate books?
A book is genuinely separate bookkeeping. Each one has its own accounts, transactions, budgets, savings, bills, categories, reports, debts and receivables, even its own currency and month start date. It is how you keep personal, household and business money apart. This feature is on the Pro account.
Can I create subcategories?
Not yet. Every category in Catatku stands on its own, with no nested subcategories.
Is there a web or desktop app?
Not yet. Catatku is only officially available for Android and iOS.
Data & privacy
Is my data safe?
All your data stays on your device. Not signed in, or on the Free account? Nothing ever leaves the device. Signed in on the Premium or Pro account? You can turn off automatic backup to keep your data on-device only (real-time sync then stops working, since it depends on automatic backup being on).
What happens when I change device?
Premium and Pro account users with Cloud Backup on just sign in with the same account on the new device and the data comes back by itself. Free accounts cannot restore from the cloud.
Can I import data from another app?
Not yet. Catatku cannot read files from other finance apps.
Can Catatku sync with my bank?
No, it cannot. Catatku cannot connect to any bank or e-wallet. You log every transaction yourself, in the app or through the WhatsApp Assistant.
WhatsApp Assistant
What is the WhatsApp Assistant and what does it cost?
An AI assistant that logs your transactions from an ordinary WhatsApp message, an image or a voice note. An add-on for Pro accounts only: Rp 19,000 a month or Rp 149,000 a year in Indonesia, one plan covering 2 numbers, with a 14-day free trial.
Why is the WhatsApp Assistant paid separately?
Every message is processed by Google Gemini, which we pay for.
What if the assistant does not understand a message?
The assistant asks, it does not guess. If an account name is mistyped, it offers the closest match and asks you to send it again. An unclear amount is queried before anything is logged.
How fast does the assistant reply?
Usually under 10 seconds.
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